Cancelation Policy:

14 days prior to the arrival for FIT, failing which one night retention will be charged & less than 7 days prior to the arrival entire stay retention will be charged & 20 days prior to the arrival for Group reservations, failing which entire stay retention will be charged.

When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 1-2 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above. To initiate a refund, please write to us at bookings@wangnooheritagehouseboats.com and quote the subject line as: "Refund Request - Res. No. ..........".

All refund requests without reservations no. shall not be considered.

In case a reservation that you make is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 1-2 weeks for the bank to process this and for the money to show back on your credit card.